Modernising Legacy Systems: Seamless Tech Integration Strategies

Did you know that 70-80% of incumbent insurers’ IT budgets are taken up by maintaining legacy systems? In an era where digital transformation is not just a choice but a necessity, this takes precious time and resources away from pursuing insurance innovation. Legacy systems were once the powerhouse of insurance operations, but have become somewhat […]

What are consumers looking for in insurance in 2022?

Consumers across the world are slowly emerging from crisis mode after two long years spent in the grip of the COVID-19 pandemic. But the world they’re re-entering is one that’s been fundamentally altered. Over the past two and a half years life has been in fast-forward mode, requiring us all to rapidly change the way […]

Coping with climate change: risks and opportunities for insurers

Insurers face increased claims from climate change. The United States had 22 climate-change-related disasters in 2020, according to the National Oceanic and Atmospheric Administration. Each of those catastrophic events created losses of more than $1 billion, and the total losses of all events cost $95 billion.

Insurance industry challenges: solutions to stay relevant

The insurance industry faces some tough challenges ahead owing to a number of externally driven factors. A variety of macro-environmental threats, such as climate change mean insurers are encountering higher risks, as do their policyholders, who expect adequate protection and added value from their insurer.

Key drivers of customer loyalty in the insurance industry

Agility and empathy are hot topics in the insurance industry as insurers work to build and maintain customer loyalty. It’s a critical time for listening to customers and building long term relationships.