How will insurers be impacted by the shift towards the ecosystem economy?

Man on his phone accessing a customer ecosystem

In the last decade, digital platforms have experienced immense growth, giving rise to sophisticated consumer ecosystems across nearly every industry. In insurance, new entrants have been particularly successful in capitalising on this trend, with some of the most recognisable, like Revolut and WeChat, graduating from start-up to household names in just 10 years or less. […]